Acronis true image 2017 failed to check credentials free. 46893: Acronis True Image: Backup Fails

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To log is usually named samba. Skip to main content. Operating Systems: Windows. Last update: About backup process Backup process can be divided into several stages: Backup process starts with checking permissions and looking for existing backups. Backup continues with creating a snapshot of the source. After the snapshot is done, the captured data is saved into archive. Troubleshooting Follow the step-by-step instructions below to troubleshoot the issue.

Prerequisites Check if the file system of the volume is supported, see product documentation. Acronis True Image can back up non-supported file systems using the sector-by-sector approach Make sure the user specified for running Acronis True Image has Administrator privileges or is a member of the Backup Operators group in a Windows operating system see: Add a user account to a group. Credentials are not accepted Right-click on the backup plan, select Edit settings , re-enter credentials and make sure these are accepted.

Insufficient permissions for the backup Please check that user specified for running Acronis True Image has Administrator privileges or is a member of the Backup Operators group: see: Add a user account to a group. Snapshot creation failures and disk errors Backup may fail with errors: Failed to read the snapshot The parameter is not supported CRC-Error MTF bitmap corrupted Please reffer to Acronis Backup Software: "Failed to create volume snapshot" If the backup fails while saving data into the archive from app.

Please note that checking the C: drive may require you to reboot the machine. Check your NAS with a vendor's utility. Collecting information Collect following information and contact Acronis Customer Central.

Step-by-step description of the issue and backup settings. If you do email backup please specify your email client. If this does not work, collect information with AcronisInfo Utility. Usually, there is an option to export logs in the management console of a NAS. If network share is on Linux - asamba logs from Linux How to collect asamba logs: To log is usually named samba. If the operation fails — attempt deleting it. Access to the file is denied Failed to enumerate directory 0x The media is write protected The file is read-only Error occurred while reading the file Cannot access backup file.

Faulty disks need to be replaced with new to avoid data loss: Free CrystalDiskInfo instantly reads the disk health status as reported by the disk itself and displays it as Good, Caution or Bad.

It is the quickest way to identify a disk hardware failure. If it succeeds, or if you need space for new backup, delete the original backup FES request failed SSL connection has failed Failed to renew certificate, reason is "certificate expired" Bad certificate request The server rejected the renewed certificate The remote server returned error Failed to lock the file Read error or data content is corrupted Local backups: possible issue with the connection to the backup storage device or an issue with the storage device itself Local backups: backup archive file was created incorrectly needs to be recreated Local and Cloud backups: the main body part of the backup could have been written incorrectly from the beginning, or there was an unsuccessful attempt to update the backup afterwards.

The backup is damaged at present and is not readable. Either the stream is corrupted or the archive options are incorrect. Then sign in back using the current credentials. Unable to initialize snapshot manager library The activity has failed due to a restart of the service Your subscription has expired. Owners of one-time purchase licenses: perpetual license was not activated Subscription license owners: subscription has expired and requires renewal Subscription license owners: you may be asked whether you want to add more Cloud storage space or extend the duration of the subscription with the current Cloud storage quota If you used different email addresses in Acronis program check Account tab and when purchasing new or renewing existing license check emails from Acronis and online stores , please move the new license to the account that is displayed under Account tab.

Backup failed Operation failed Read error Write error Error occurred while writing the file Canceled. Was this article helpful? The backup location was not found on the destination drive.

The device, where backups are physically stored, is powered off, not connected, hung up or does not provide access to the directory with backups due to any other reason Multiple drives are used either for storing backups, or as backup source, within a single backup task. This is not the last volume of the backup archive. Reconnect external disk: Safe eject the drive If it has an external power source — disconnect it, wait 10 seconds, and re-connect it Re-connect the disk to a different port on the computer NAS devices: reboot the NAS Reboot the computer.

Trial mode was already used once. The regular license check failed and the software transitioned into trial mode, which then ended Renewed subscription license or a new perpetual license could not be activated due to any other reason, the software entered trial mode, which then ended System date and time changed as a result of system recovery, clone or any other way Issue with the license cache on the current computer.

Check the major version of installed Acronis software e. Running out of space on the disk where backups are stored: Automatic backup cleanup does not apply to backup versions that are not visible in the software interface. Check that other software is not filling the disk space where you save the backups. Backup versions occupy too much disk space in the Cloud. Cannot find the files or folders selected for the backup.

Cannot find the partition selected for the backup. NAS is turned off, disconnected or stopped serving file shares Issue with the DNS service on the router DNS name or IP-address of the NAS has changed Router stopped working properly, causing issues with local network Backup source, destination or both computers are configured to turn off their network adapters to save power. Verify that the NAS is turned on and is accessible through Windows Explorer: try copying a file from backup source to the backup destination using Windows Explorer.

A particular file or folder in the backup source is corrupted and cannot be accessed and opened by any software, not only Acronis Issue with the file system. Bad blocks or other errors on the source disk Any other issue with the hardware Damaged file system.

Connection to Acronis servers is interrupted or completely blocked by a firewall, hosts file settings or a third-party software The software was unable to update the certificate file that is used as a key in establishing secure connection to Acronis servers due to any reason Issue with a particular backup that was damaged and needs to be recreated. If it succeeds, or if you need space for new backup, delete the original backup. Failed to renew certificate, reason is "certificate expired".

Local backups: possible issue with the connection to the backup storage device or an issue with the storage device itself Local backups: backup archive file was created incorrectly needs to be recreated Local and Cloud backups: the main body part of the backup could have been written incorrectly from the beginning, or there was an unsuccessful attempt to update the backup afterwards.

Such backup is also called "corrupted". Error while checking the metadata integrity of points in time PITs in the archive. Invalid internal API usage. Read error or metadata content is corrupted. Wrong email or password for Acronis account Have you changed your Acronis account password?

Acronis account email or password were changed, but not updated in the program. The activity has failed due to a restart of the service. Owners of one-time purchase licenses: perpetual license was not activated Subscription license owners: subscription has expired and requires renewal Subscription license owners: you may be asked whether you want to add more Cloud storage space or extend the duration of the subscription with the current Cloud storage quota. If you used different email addresses in Acronis program check Account tab and when purchasing new or renewing existing license check emails from Acronis and online stores , please move the new license to the account that is displayed under Account tab.

 

Acronis true image 2017 failed to check credentials free.46893: Acronis True Image: Backup Fails

 

Acronis products: Installation fails while installing over a previously deleted product. Acronis True Image: installation fails with "Some Acronis products must be uninstalled first". Acronis True Image: "The serial number is registered to another account" error. Acronis True Image: only 2 TB of space are available on a disk larger than 2 TB after disk cloning or backup restoration. Acronis True Image: Windows system restore points disappear after backup, recovery or disk cloning.

Acronis True Image: Backup Fails. Troubleshooting Issues with Corrupt Backups. OST-file is not backed up. Acronis True Image: mobile backup pauses when device is in sleep mode. Acronis True Image: backup to Cloud fails with "Failed to get the account information from database". Acronis True Image: Backup fails if Act! First cloud backup is slow. Acronis True Image: false alarm by email about a failed backup. Acronis True Image: Recovery Fails.

Acronis True Image: Web Restore page is empty or error "The server is not available at the moment" occurs. Acronis True Image: Applications don't work or files are damaged after recovery.

Acronis True Image Linux-based bootable media boots into black screen after selecting any option in the option menu. Troubleshooting: Make sure Acronis True Image supports your operating system. Check product documentation. Download the latest build from your account on Acronis website.

Application crashes during un installation Symptoms:. See this article to learn more about crashes: Acronis Software: Troubleshooting Application Crashes Operating system crashes during un installation Symptoms: BSOD during un installation or machine reboots without visible BSOD Possible causes Installing product on an unsupported operating system Operating system issues File system issues Hardware issues Driver incompatibility Troubleshooting: Make sure the operating system is supported.

Install all Windows updates and patches. In case some disk or file system errors cannot be fixed we cannot guarantee successful installation. If installation fails on installing any Acronis driver module, using newer driver version can be helpful, contact Acronis Customer central with reference to this article.

Check if there is a known issue for the exact error code of BSOD. Slow Installation Symptoms: Installation runs too slow Possible causes Poor system resources or too much other processes on the machine are running at the same time A step in the installation proceeds is too slow issue in the product Troubleshooting: Stop all unneeded processes on your machine.

Check hardware for disk issues. Start installation again. Acronis errors Check the MSI log for known issues. MSI Log and System report is mandatory on all installations occasions.

Process Monitor Log If the installation freezes, does not continue for a long time or it is not clear what is causing an error, collect Process Monitor log. Dump Installation can hang. Applies to: Acronis True Image Operating Systems: Windows.

Last update: While that does not help always, it still can save you time and efforts on troubleshooting a number of backup failures, especially undocumented. Backup error message For causes and solutions please see the entire cells to the right. Solutions: apply solutions in the order they are listed. Check if the issue is resolved after each. Cannot access backup file. Please ensure that you entered the correct credentials for the network share. Your subscription has expired.

Please update your subscription to be able to perform the selected operation. Skip to main content. Last update: To see the short error message do either of the following: Click on the red cross or the pause icon in the center of backup task screen. When launched, it automatically loads and displays a formatted log of the latest backup attempt, where you can find the error message and look it up here. Common backup errors, causes and solutions Backup error message For causes and solutions please see the entire cells to the right.

Possible causes Solutions: apply solutions in the order they are listed. The backup location was not found on the destination drive The device, where backups are physically stored, is powered off, not connected, hung up or does not provide access to the directory with backups due to any other reason Multiple drives are used either for storing backups, or as backup source, within a single backup task.

TIB files were renamed, moved or deleted outside of the software interface Outdated names, paths or access details in the cache of Acronis True Image. Still got the "Failed to check credentials" error when trying to connect to the NAS device. Really, that's an indication to me that there is a problem with athentication on your machine vs.

When you reinstalled did you temporarily disable your anti virus software? Have you checked Windows Firewall settings to make sure that Aconis and Acronis services are allowed full access? Authored on. Order Asc Desc. Date within - Any - 1 day 3 days 1 week 2 weeks 1 month 2 months 6 months 1 year. Failed to check credentials. Thread needs solution. Posts: 3. Comments: 4. Acronis also fails to see the NAS-Server.

This must be a Version failure since going back to Version resolves the problem. Products: Acronis True Image Steve Smith. Posts: Comments: Hempi, welcome to these user forums.

   

 

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Backup may fail due to a variety of reasons. This article contains instructions on how to localize the root cause of the issue and how to troubleshoot it as well as links to other troubleshooting articles. Follow the step-by-step instructions below to troubleshoot the issue.

Complete prerequisites step before proceeding to the error troubleshooting step. If all the steps above have been executed and the issue still persists, go to the error troubleshooting steps. Please, open the device and try to create, modify and delete some file in the location to make sure it is working correctly. Right-click on the backup plan, select Edit settings , re-enter credentials and make sure these are accepted.

Please check that user specified for running Acronis True Image has Administrator privileges or is a member of the Backup Operators group: see: Add a user account to a group. If the backup fails during the snapshot creation at app. It is always better to use the latest version of SnapAPI drivers. Request the latest stable version and install it. Please contact Acronis Customer Central with reference to this article.

Backup may fail with errors: Failed to create volume snapshot. Failed to lock the volume snapshot. Failed to start creating the volume snapshot. Please reffer to Acronis Backup Software: "Failed to create volume snapshot". If the backup fails while saving data into the archive from app.

If all the steps above have been executed and the PC meets hardware requirements, go to collect information step. If you are going to back up Windows Live Mail, make sure it is closed. If all steps above have been executed and the PC meets hardware requierements, go to collect information step. Collect following information and contact Acronis Customer Central. To log is usually named samba. Skip to main content.

Operating Systems: Windows. Last update: About backup process Backup process can be divided into several stages: Backup process starts with checking permissions and looking for existing backups.

Backup continues with creating a snapshot of the source. After the snapshot is done, the captured data is saved into archive. Troubleshooting Follow the step-by-step instructions below to troubleshoot the issue. Prerequisites Check if the file system of the volume is supported, see product documentation. Acronis True Image can back up non-supported file systems using the sector-by-sector approach Make sure the user specified for running Acronis True Image has Administrator privileges or is a member of the Backup Operators group in a Windows operating system see: Add a user account to a group.

Credentials are not accepted Right-click on the backup plan, select Edit settings , re-enter credentials and make sure these are accepted. Insufficient permissions for the backup Please check that user specified for running Acronis True Image has Administrator privileges or is a member of the Backup Operators group: see: Add a user account to a group.

Snapshot creation failures and disk errors Backup may fail with errors: Failed to read the snapshot The parameter is not supported CRC-Error MTF bitmap corrupted Please reffer to Acronis Backup Software: "Failed to create volume snapshot" If the backup fails while saving data into the archive from app. Please note that checking the C: drive may require you to reboot the machine.

Check your NAS with a vendor's utility. Collecting information Collect following information and contact Acronis Customer Central. Step-by-step description of the issue and backup settings. If you do email backup please specify your email client. If this does not work, collect information with AcronisInfo Utility. Usually, there is an option to export logs in the management console of a NAS. If network share is on Linux - asamba logs from Linux How to collect asamba logs: To log is usually named samba.

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